Zultys et al Ring in Wireless Telephony at Eisteddfod

Zultys et al Ring in Wireless Telephony at Eisteddfod
Zultys, Firetide Wireless Communications Network to serve as Cable Alternative at Ancient Welsh Festival


ROYSTON, Hertfordshire (England) or SUNNYVALE, California (USA) - Zultys Technologies and its U.K. partners, Ethnet Limited and SiraCom, have banded together this year to ring in the ancient Welsh tradition of Eisteddfod in Cardiff, Wales, with a groundbreaking communications infrastructure that offers an easy-to-deploy alternative to the cumbersome task of laying down cables throughout the vast, expansive space required for the weeklong outdoor festival.

"We are very pleased to be supplying a cost-efficient solution to the National Eisteddfod," says Barry Lieberman, Managing Director of Ethnet Limited. "They had a need to reduce cables and provide resilience in what can only be described as a large field before the build. This allowed us to showcase our satellite broadband solution, which when combined with the wireless mesh system produces a platform that eradicates the need for multiple ground-based cables. Previously, they had the usual problems running cables across fields on a very busy site with exhibitors and traffic which can damage cables in the build; therefore causing a breakdown in the service at various points throughout the ten days."

SiraCom, a long-time U.K. Zultys distributor, and Ethnet Ltd., a broadband-via-satellite ISP providing Internet access, communications and point-of-sale (POS) systems for the National Eisteddfod of Wales in Cardiff, have chosen Zultys' flagship MX communications system to power the extensive wireless communications network. Through Ethnet's integration, event organizers, merchants and participating artists will be able to access a site-wide wireless network built on technology from Firetide, a leading provider of wireless mesh and access networks.

According to Leiberman, by providing a wireless telephone system and wireless broadband with wireless credit card processing, this enabled the National Eisteddfod organizers' 35-staff office to work from different locations throughout the site by moving their complete office into the middle of a field that had no communication facilities onsite.

"Zultys couldn't be more pleased that our U.K. partners have chosen such a prestigious outdoor event to fully demonstrate the robust integration capabilities and flexibility of our MX communications system. We wish all of the Eisteddfod participants in Wales all the best as they celebrate their Welsh heritage and we hope the MX-powered network will be music to their ears," says Steve Rothenberg, CEO at Zultys.

The National Eisteddfod of Wales, one of the world's greatest festivals dating back to the year 1176, will kick off with Celtic folk music, bardic poetry and cultural festivities during the first week of August. With attendance expected to total approximately 160,000 visitors, the annual Eisteddfod celebrates Welsh culture and heritage and plays an important role in the life of the nation by promoting the Welsh language and arts. It also acts as a launch pad for Wales' most talented performers.

"Firetide wireless networks are designed for rapid deployment and are ideal in environments where permanent infrastructure is not required. We are pleased that Ethnet selected Firetide to serve as a robust and secure communications network for the festival," says Bo Larsson, CEO of Firetide.

"The site chosen for this year's national Eisteddfod is a vast area of parkland that runs alongside the River Taff in the heart of Cardiff. The Eisteddfod has transformed the Ponte Canna fields into a thriving festival area comprising a main pavilion surrounded by 300 merchant stands, a theatre and many performance and exhibition marquees," explains Rob Leggett of SiraCom.

In addition to the Zultys telephony system, the rapidly-deployable wireless mesh will support Internet access, POS systems and Hitachi WIP5000 Wi-Fi phones. The Zultys system is using ZIP 2x2 and Aastra phones with VoIP Unlimited acting as the Internet telephony service provider.

About Ethnet Limited
Ethnet is a leading ISP providing airtime throughout Europe and the Middle East using Hughes Network Systems, the world leader in satellite technology. Ethnet provides service to corporate clients and the forces in Iraq with satellite broadband to the most remote locations where cabled Internet is not a possibility. Having attracted many satisfied customers, Ethnet decided to join the outdoor events market after many requests from clients wanting a reliable service installed for short-term events without having to sign a 12-month contract when most events last only 3 days.

About Siracom Limited
Siracom is a specialist distributor in the fast-growing, highly-profitable, emerging market of voice, data, and Wi-Fi convergence. We bring to our resellers a unique combination of product excellence, and outstanding support services to enable them to exploit this lucrative new technology sector.

Our main business activities and products can be found at: http://www.siracom.com.

About Firetide Inc.
Firetide is the leading provider of wireless mesh and access networks that enable concurrent video, voice and data for municipal, public safety and enterprise applications. Firetide provides a reliable high performance wireless infrastructure and access solution for video surveillance, Internet access, public safety networks and temporary networks wherever rapid deployment, mobility and ease of installation are required. www.firetide.com

About Zultys Technologies
Zultys, a Silicon Valley company founded in 2002, is showing what's possible for Open Standards IP communications and telephony. The company's Open Standards IP technology is the building block for our award-winning IP PBX systems. Zultys develops products that enable companies and organizations to deploy integrated communications systems. Our products are designed to maximize investment, interoperability and usability. Companies and organizations around the world are experiencing the benefits of an Open Standards IP platform for their communications needs. For more information on Zultys as well as our products and solutions, please visit: http://www.zultys.com.



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Contacts:
Bob Liu
Zultys Technologies
+1 408-328-0450 x726

CallRex Call Recording Software Helps Collections Agency Improve Customer Service and Reduce Legal Liability

CallRex Call Recording Software Helps Collections Agency Improve Customer Service and Reduce Legal Liability

Evergreen Professional Recoveries Capitalizes on Call Recording Technology to Defray Disputes
KIRKLAND, WA – August 4, 2008 – Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced that CallRex call recording software has saved Evergreen Professional Recoveries tens of thousands of dollars, providing a rapid return on investment. Telrex’s call center optimization solution closed off gaps in agent training, compliance, and dispute resolution, as calls are now recorded and archived through an Inter-Tel 5000 IP telephone system using CallRex Professional™ software.

“Call recording has headed off at least two frivolous lawsuits in the past three months, which would have cost us at least $10,000 in fees,” stated Ken Ross, CEO, Evergreen Professional Recoveries. “Previously, we had no recourse when lawyers were calling with claims. It became a ‘he said, she said’ situation where there was no hard evidence to base a decision or dispute on.” With the CallRex call recording solution, Evergreen Professional Recoveries can quickly search for call recordings and attach them to e-mails in a standard .WAV file format. In addition, the call recording solution allows managers to set aside one hour each day to monitor calls and provide immediate feedback to agents. Agent compliance has risen to above 90% as a result of the coaching sessions and call recording.

“I’ve meant to implement call recording technology for years, but I thought that the solutions were going to be too expensive for our mid-sized contact center,” stated Ross. Telrex offers flexible licensing options for CallRex, allowing small to medium-sized businesses like Evergreen Professional Recoveries to capitalize on the benefits of call recording technologies.

A market innovator, CallRex supports over 20 PBXs and softswitches, more than any other call recording vendor. CallRex is an all-software IP call recording solution that utilizes innovative packet sniffing technology to identify and record VoIP traffic on the network. Learn more at www.telrex.com or call 425.827.6156 x2.


About Telrex
Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Mitel, Inter-Tel, Cisco, Avaya, Nortel, Microsoft OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Digium/Asterisk, Pingtel, Fonality, TalkSwitch, Switchvox and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com.

About Evergreen Professional Recoveries, Inc.
Evergreen Professional Recoveries, Inc. was founded in 1986 as an alternative to the increasingly unsatisfactory performance of companies within the collection industry. Our objective was to establish an agency that clients could rely on to be efficient, reliable, conscious of the clients’ image and reputation, and skilled at recovery. Evergreen Professional Recoveries is a nationally accredited collection agency headquartered in Bothell, WA. Learn more at www.everprof.com.